Terms & Conditions
Terms & Conditions Of Hero Locksmiths
Welcome to Hero Locksmiths! By using our services, you agree to the following Terms and Conditions. These terms apply to all services provided by Hero Locksmiths in Sarasota, Florida and the surrouding areas. Please read these terms carefully.
Our Terms & Conditions
1. Scope of Services
Hero Locksmiths provides residential, commercial, and automotive locksmith services, including but not limited to emergency lockout assistance, key cutting, lock installation, lock repair, and rekeying. Our technicians are trained to handle various types of locks and security devices. Service availability may vary based on location, weather, and availability of resources.
2. Pricing and Payment Terms
- Estimates: All service estimates provided are based on initial information given by the customer. The final cost may vary depending on service complexity and any additional parts or labor required.
- Payment Methods: We accept cash, credit/debit cards, and other approved electronic payment methods. Payment is due upon service completion unless otherwise agreed in writing.
- Additional Charges: After-hours services, holidays, or urgent service requests may incur additional fees. These charges will be discussed upfront whenever possible.
3. Service Warranty
Hero Locksmiths provides a limited warranty on labor and parts, typically for a period of 90 days from the service date unless otherwise stated. This warranty covers defects in workmanship and materials under normal usage conditions. The warranty does not cover:
- Damage resulting from misuse, abuse, or neglect.
- Modifications, repairs, or alterations done by anyone other than Hero Locksmiths.
- Incidental or consequential damages.
4. Cancellation and Refund Policy
- Cancellations: You may cancel your service request by calling us at 941-229-8007. For cancellations made at least 24 hours before the scheduled service, no cancellation fee will apply.
- Refunds: If you are dissatisfied with our service, please contact us within 7 days. Refunds will be considered on a case-by-case basis and may be issued in whole or in part at our discretion.
5. Customer Responsibilities
- Access to Premises: The customer must provide safe and secure access to the service location. Any pets, hazards, or obstacles that may interfere with our work must be managed by the customer.
- Valid Identification: For security purposes, we require proof of property ownership or authorization to enter the premises where services are requested. Hero Locksmiths reserves the right to refuse service if valid proof is not provided.
6. Limitations of Liability
Hero Locksmiths is not liable for any damages beyond the scope of our warranty. We are not responsible for:
- Loss or damage to property due to force majeure, unexpected incidents, or conditions outside of our control.
- Unauthorized entry, property damage, or personal injury following completion of our services when unrelated to our workmanship or parts.
7. Privacy Policy
Hero Locksmiths is committed to protecting your privacy. Personal information collected during service requests will be used solely for service delivery, communication, and invoicing purposes. We will not sell, share, or distribute your personal information to third parties without consent, except as required by law.
8. Changes to Terms and Conditions
Hero Locksmiths reserves the right to update or modify these Terms and Conditions at any time. The effective date will be noted at the top of this page, and changes will apply to services rendered after this date. Please review these terms periodically to stay informed of any updates.