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Hero Locksmith Privacy Policy

Last Updated: January 1, 2025

At Hero Locksmith, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our locksmith services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Your name, phone number, email address, and address when you contact us for service or request a quote.

  • Call and Form Tracking Data: We use third-party software, including CallRail, to record details about phone calls and form submissions such as date, time, duration, phone number, and call recordings. This helps us improve our customer service and measure marketing performance.

  • Usage Data: Your browser type, IP address, device information, and pages visited on our website.

  • Cookies and Tracking Technologies: Our site uses cookies and similar technologies to enhance your browsing experience and analyze traffic.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide locksmith services.

  • Improve our website, marketing, and customer experience.

  • Analyze advertising performance through CallRail and other analytics platforms.

  • Comply with legal obligations and prevent fraud or misuse.

3. Call Tracking and Recordings

We use CallRail to track phone calls and form submissions originating from our website and advertising campaigns.

  • CallRail may collect data such as the caller’s phone number, call duration, and recording of the conversation.

  • These recordings are used solely for quality assurance and staff training purposes.

  • By calling our business number, you consent to the recording and monitoring of your call as permitted by law.

4. Information Sharing

We do not sell your personal information.
We may share your information with:

  • Service Providers: Such as CallRail, web hosting, and analytics companies who assist in operating our website and services.

  • Legal Authorities: If required by law or to protect our rights and property.

All third parties are required to keep your information secure and use it only for the intended purpose.

5. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Opt out of cookies and marketing communications.

  • Request more information about the data we collect and how it’s used.

To exercise these rights, please contact us at info@herolocksmiths.com 

6. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal requirements, or resolve disputes.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access or disclosure.

8. Updates to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date above will reflect the latest version.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Hero Locksmith
1770 N Tamiami Trail, Suite A
Sarasota, FL 34234
Phone: (941) 229-8007
Email: info@herolocksmiths.com 
Website: https://herolocksmiths.com